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Microsoft Dynamics 365

Product(s):

Copilot Service Admin Center
Copilot Customer Service Center

Timeline:

October / November 2025

Redesign:

Communication panel

Redesign:

Dialer

Redesign / Implementation:

Outbound caller experience

Implementation:

Real-time voice translation

Toolkit:

Azure DevOps
Azure Speech Studio
Clipchamp
Copilot / Copilot Studio
Dynamics 365
Figma / Figma Make
Microsoft Office
VS Code (Vibe coding)

"This year, I've been working on the AI-powered CRM suite of Dynamics 365 as one of the lead interaction designers for their voice channel experience. Due to the nature of the work, my current features are only available on private preview but scheduled to be released by October and November 2025.

Please refer to the hyperlinks for an overview of each feature as it stands today."

 

© 2025 Brenda Saccomando

 

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